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| Before you take this complete
purchase guide, we recommend that you read our FAQ
at first for the most common question about our
website. If you can not find the answer to your
questions in both FAQ and Purchase Guide, please
email us about your questions and we’ll be
more than glad to help you.
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::::
Order :::: |
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What’s the process of placing
an order? |
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Our website offers an unbelievable
convenient ordering process! On the page of the product
details, you may see “Place an Order: Step 1”
on the bottom. Choose your tailoring mode and you’ll
enter the “Step 2”, asking you to fill in
some initial information about the clothes. Click “Add
to my cart” and you can see all the details about
this order in MY EFU—MY CART. Fill in all the
necessary details required on the MY CART page and check
out. You’ll see the complete order sheet on the
next page and click to place this order with EFUSHOP.
Once the order is placed, you can no longer edit it.
Fulfill the payment by credit card following the guidance
or email us for correction of orders, extra requirements
or other payment methods. We’ll send you the confirmation
of the order and whether the payment is successful or
not in 12 hours.
Details of Payment please see PAYMENT. |
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How can I place an custom-made order? |
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There are three options on the bottom
of every product page.
“1” is to order as ready-made;
“2” is to be custom-made to your own size;
“3” is not only offering your own measurements,
but choose your favorite fabric and buttons as well.
Click on the latter two options so that you can place
a custom-made order. For other special requirements,
please leave in the blank of “Notes”. |
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How do you define a custom-made dress
or a ready-made one? |
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All our garments are newly tailored
upon your order! If you choose to order the style as
it is and do not want to offer special measurements
(MODE 1), you may still order to change the length of
the dress! The second mode applies to those who are
after perfect fittingness of the dress and an extra
tailoring fee is charged. The last mode is for our customers
with sensitive inspirations and creativities! An extra
charge is present for choosing a different fabric and
buttons. |
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What's the price of the custom-made
clothes? |
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If you only wish to offer your measurements,
the price would be:
original price ×
1.15 (FREIGHT EXCLUDED)
If you also want to change the fabric and the buttons,
the price would be:
tailoring charge + price of
material +buttoning charge (FREIGHT EXCLUDED)
he tailoring charge is listed in every product details.
The fabric price is listed on the Fabric pages. The
buttons’ price is listed on the Buttons pages.You’ll
be asked to choose a fabric and buttons after you choose
the third tailoring mode, by clicking on the pictures
or directly filling in the code.As a result, it is strongly
recommended that you browse on the Fabric and Button
pages and make your mind before you place the order.Thus
you may record the code of the fabric, fill in it directly
and save the time for finding this fabric before you
can click on its picture.
NOTES :
All the fabrics are not always suitable for tailoring
any styles. Thus sometimes you may find many fabrics
hidden on the Choose Your Fabric page. For any doubt
and confusion, please contact
us in advance of placing such an order. |
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Is there any extra charge for special
requirement that I put with my order? |
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Some special requirements are free
of charge, while others are not. You may only leave
Notes with FREE requirements. For other requirements,
please email us for specific quotation.
The following requirements are for free:
- Change of the height of the slits
- Choose side zip/buttons or back zip
- Choose specific color for piping and buttons
- Change the height of the collar
- Choose left/right opening
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Do you offer any discount? |
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We offer discounts on many special
occasions such as New Year, Christmas, Valentine’s
Day, etc. You may also get discounts if you order more
then 3 pieces in one go. By participating various activities
we hold you can get even more gifts! Join eFu Club to
check with the Coin Camp and you'll learn more. |
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Can I cancel an order? |
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After you decide to “create an
order”, you can check this order in My eFu=>My
Order if you are our member. Do not Check Out until
you are sure of every detail of the order. Once you
Check Out, this order will be sent to us. Before payment,
you can always contact our staff to cancel a sent order.
However, if you want to cancel an order after payment
and ask for refund, a 5% bank charge will be deducted
from your payment to offset our cost. |
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::::
Payment :::: |
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Which foreign currencies you accept? |
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We accept US Dollar, Pound, Euro, Japanese
Yen, Deutsche Mark, French Franc, Hong Kong dollar,
Canadian Dollar, Australian Dollar. The conversion from
RMB to foreign currency is based on the purchase day's
foreign exchange quote price in China Bank.
If you don't know the foreign exchange quote price,
please contact us with E-mail.
However, if you pay with credit card, you don’t
have to worry about the exchange rate.The credit card
system will automatically exchange your currency. |
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What payment method do you accept? |
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We accept credit cards, checks, money
orders, as well as wire-transfers. |
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How to pay by credit cards (Visa
and Master Only) |
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We recommend payment by CREDIT CARD,
which is fast and low in handling charge.
- When you proceed an order on our website, choosing
payment by credit card, you’ll be led to the
secure payment page. By filling in your CREDIT CARD
information, you can finish the whole ordering process.
Please wait a moment when you input your credit card
information! It will appear "the payment is successful"
or "the payment is failed"
- If your order is proceeded by Email, we will send
the link for the payment online! Please click the
link to enter the same secure page, and fill in your
CREDIT CARD information!
Please wait a moment when you input your credit card
information! It will appear "the payment is successful"
or "the payment is failed"
- You can also fax us your address and credit card
details!
-1) visa OR master
-2) card number
-3) Expiry date
-4) CARD Holder’s NAME
-5) CVC number
"CVC" is: "the three digit on the signature
strip on the back of the credit cards after sixteen
credit card numbers, which is the additional verification
for security purpose".
Our fax number is 0086-25-83734101
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Why my credit card payment failed? |
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A payment may fail because of:
- Network problem.After you submit your credit card
details, it may take some time for the payment page
to come out but it appears “pages not found”.
Then you may try later because your network is not
working well with our payment system.
- Credit card rejection. Some cards with previous
abnormal records may be rejected by our payment system.
- Visa 3D-SECURE IDENTIFICATION. If you are using
a Visa card, please contact your card issuer to have
your card identified. The International Visa Organization
newly adopts this 3D-SECURE IDENTIFICATION system
for the sake of payment security. Those cards without
this identification will be rejected.
Whenever such situation happens, please do not hesitate
to contact our service staff. They will quickly help
you finish the payment. |
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How to pay by international money
order? |
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If you choose to pay by money order,
simply go to your nearest counter and purchase your
money order made payable in US$ dollars. The counter
clerk will know what to do. We will NOT be able to accept
money orders IF the currency is NOT in US$. Please write
your Order Number on your money order .
| Address |
: |
ROOM 103, 75 DAFANGXINCUN,
DAFANGXIANG, NANJING, CHINA |
| Postcode |
: |
210009 |
| Receiver |
: |
LUO ZHEN |
| Tel |
: |
0086-25-83720353 |
Important:
Please write down "Pay TO The Order Of LUO ZHEN"
when you fill in the money order !
We do not recommend this payment method because of long
handling duration and high bank charge. |
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How to pay by check? |
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If you pay by CHECK, Please write your
Order Number on your CHECK or post your order form with
check. Please make your check with the necessary amount
in the currencies payable to us:
| Address |
: |
ROOM 103, 75 DAFANGXINCUN,
DAFANGXIANG, NANJING, CHINA |
| Postcode |
: |
210009 |
| Receiver |
: |
LUO ZHEN |
| Tel |
: |
0086-25-83720353 |
Important:
Please write down "Pay TO The Order Of LUO ZHEN"
when you fill in the money order !
We do not recommend this payment method because of long
handling duration and high bank charge.
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How to pay by wire transfer? |
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Here are the banking details to allow
you to make a successful wire transfer. Please note
that customers shall be responsible for all bank charges
incurrence.
| Our account information:
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| Account NO. |
: |
4447892-0188-006416-5 |
| Name |
: |
LUO ZHEN |
| Bank |
: |
BANK OF CHINA, JIANGSU BRANCH |
| Address |
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No.3 ZHONGSHAN EAST ROAD, NANJING, CHINA
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| Swift Code |
: |
BKCHCNBJ940 |
| TEL |
: |
0086-25-84728304 |
But paying through telegraphic transfer will cause
a little high bank charge so we don’t recommend
that |
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::::
Delivery :::: |
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What delivery methods can I choose? |
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The ways of delivery we offer include:
Postal air package delivery
Using traditional air package delivery when
you’re not in a hurry is cheaper. The delivery
by post requires 13-25 days.
TNT GlobalExpress
(recommended)
TNT is a world leading provider of express
delivery services and logistics supply chain solutions.
It takes only 3-5 days for the delivery! |
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What countries and districts can
your goods reach? |
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Our goods can be delivered to over
200 countries and districts by air:
Britain, France, Germany, Italy, Holland, Spain, America,
Canada, Iran, Iraq, Saudi Arabia, Brazil, Cuba, Argentina,
Russia, Japan, Korea, Singapore, Malaysia, Thailand, Philippines,
Australia, New Zealand, Hong Kong, Macao and Taiwan...
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How soon can I receive my goods? |
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For ordinary cheongsam, you may receive
one piece in 12 days if delivered by TNT Global Express!
For special qipao such as hand painting and embroidery
ones, the process duration is a little longer. You may
contact our staff for the exact delivery date or simply
trace it in MY EFU--MY ORDER if you're our member!
If you choose Postal air package delivery, we guarantee
that you receive the goods within 40 business days since
we confirm your payment. |
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How do you calculate the freight?
What is Unit Freight? |
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Unit Freight, depending on the destination,
is the freight you have to pay for the first piece of
your purchase. And the freight for any one more piece
is half of the Unit Freight.
Example:
Unit price to USA: 18USD
Ordering 3 pieces means:
$18 + $9 + $9 = $36
So the total freight for 3 pieces
to USA is $36.
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Will the goods be damped, blemished
or damaged on the way of transportation? |
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No, it won't happen. We packing dress
in plastic bag packing at first! Then, we put it in
a TNT packet or a postal packet! That ensures that the
goods can't be damped, blemished or damaged. |
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What if my package is damaged or
has a manufacturing defect? |
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All solid products are carefully wrapped
with utmost care to ensure a safe delivery to their
destination. In the rare event that you encounter goods
damage, you may contact our staff for assistance. |
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Can I receive the dress even faster? |
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If you want to us rush the order, simply
click on the Rush Order option!With this option you
are able to receive your clothes 5 days faster
than usual!
NOTES:
Since we will make your clothes with superior priority,
there will be an extra charge for each clothes ranging
from $10 to $20, depending on our production schedule.We
adjust this amount every week and you’re always
able to see the newest figure on the ordering page.
Some apparals require complicate tailoring and we cannot
do it faster any more! If you want to place an order of
handpainting,embroidery or special cheongsam, please consult
us before you click on the Rush Order button. |
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::::
Other Questions:::: |
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Why is your site so slow? |
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Our web-store runs on very high bandwidth
provided by communilink.net! If you experience slow
transfers, the problem may only be temporary. If the
problem persists, please feel free to contact info@efushop.com
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How often is your website updated
with new products? |
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We try to update our website with new
products almost constantly. You can keep up with our
new products by visiting our site from time to time
by checking out our What’s New sections available
in every category. |
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Does eFushop charge for tax? |
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eFushop does not impose ANY tax on
our customers. However, customs tax and duties may or
may not be charged to the customer once the package
reaches the destination country. This is a random process
and very rare in our experience with worldwide customers.
Rates range from a few percentage points although we
cannot accurately determine how much these fees will
be since it varies from country to country. Normal business
practice is for the customer to be responsible for custom
duties.
However, Efushop will help you with such situation!
Should a package be liable for duties, you may fax us
your tax receipt and WE WILL REIMBURSE YOU HALF THE
AMOUNT!
Fax number: 0086-25-83734101 |
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